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Data and Privacy PolicyEffective Date:06 August 2025

Welcome to SendMee.App ("we", "us", or "our"). Your privacy is important to us. This Data & Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform, and your rights in accordance with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07].

1. Information We Collect
We collect the following types of personal data from users:
  • Contact Information:Full name, phone number, delivery address and/or GPS coordinates.
  • Transaction Information:Order details, payment method (excluding card details, which are handled securely by third-party payment processors), purchase history.
  • Device and Usage Information:IP address, device type, browser type, time zone, and site usage analytics.
2. How We Use Your Information
Your information is collected and used for the following purposes:
  • To process and deliver your orders.
  • To contact you regarding your purchases, deliveries, or customer support inquiries.
  • To improve our services, user experience, and platform functionality.
  • To comply with legal obligations and resolve any disputes.
  • For marketing (only where consent is given), such as updates, promotions, or newsletters.
3. Legal Basis for Processing
In compliance with the Cyber and Data Protection Act, we process your personal data on the following bases:
  • Contractual Necessity:To fulfil our contract with you (e.g., delivery of purchased goods).
  • Legal Obligation:To comply with applicable laws.
  • Consent:For marketing communications or other uses not strictly necessary for service delivery.
  • Legitimate Interest:To improve our service and protect against fraud or abuse.
4. How We Store and Protect Your Data
  • Your data is securely stored on encrypted servers.
  • We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse.
  • Access to personal data is restricted to authorized personnel only, strictly for the purposes mentioned above.
5. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
  • Third-party service providerssuch as logistics companies, payment processors, and IT service providers — only as necessary to provide our services.
  • Regulatory authoritiesor law enforcement where required by law.
All third parties are required to process your data in accordance with applicable data protection laws.
6. International Transfers
Where data is transferred outside Zimbabwe, we ensure appropriate safeguards are in place, such as contracts requiring the recipient to protect your data to Zimbabwean and international standards.
7. Your Rights
You have the following rights under the Cyber and Data Protection Act:
  • Right to Access– You can request a copy of your personal data.
  • Right to Rectification– You can ask us to correct inaccurate or incomplete data.
  • Right to Deletion– You may request deletion of your data, subject to contractual or legal obligations.
  • Right to Object/Restrict Processing– You can object to certain uses or request we restrict processing.
  • Right to Withdraw Consent– For any data processing based on consent (e.g., marketing), you may withdraw consent at any time.
To exercise these rights, please contact us atadmin@sendmee.app.
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance user experience and analyse site traffic. You can manage cookie preferences in your browser settings.

8.1. We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how users engage with our platform. Google Analytics collects information such as your IP address, device type, browser, geographical location, and usage behavior when you visit our site or use our app.

This information is collected via cookies and may be associated with other personal information you have provided to us. We use this data to improve our services, enhance user experience, and understand usage trends.

By using our platform, you acknowledge and consent to the collection and processing of your data by Google in the manner and for the purposes set out inGoogle’s Privacy Policy.

You can choose to disable cookies or opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

9. Data Retention
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal or reporting requirements.
10. Children's Privacy
Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal data from minors without parental consent.
11. Changes to this Policy
We may update this policy from time to time. The most current version will always be available on our website. We will notify users of significant changes via email or platform notifications.
12. Contact Us
If you have any questions about this policy or wish to exercise your rights, contact:
Data Protection OfficerSendMeeEmail:admin@sendmee.app.
13. Regulatory Authority
If you believe your data protection rights have been violated, you may lodge a complaint with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) or another relevant authority.